Boiler Installation FAQs


In this page we're talking all about your boiler installation process and questions. At BOXT we pride ourselves in providing a first-class installation experience - it's one of the reasons that we're the highest ranked boiler installation company on one of the world's largest independent review sites - TrustPilot. If your question isn't answered below then feel free to contact us via email or phone or via our Twitter account.

Are BOXT installers trained and Gas Safe registered?

Yes. All of our installers are professional, experienced central heating engineers with Gas Safe certification.

How do I install the BOXT app?

You can install the BOXT app by searching for "BOXT" in either the iOS App Store or the Google Play Store and downloading directly to your Apple or Android device.

What smartphones does the BOXT Installers app work on?

The BOXT installer app works on both iOS and Android devices.

How do I become a BOXT installer?

To become a BOXT installer you need to download our Installer app on either your iOS or Android device. You should then follow all the necessary steps and fill out your information. A member of our team will then be in touch to discuss your application to become a BOXT installer.

What checks do we take to ensure all our installers work to the highest standards?

We personally vet every installer application to make sure that all of our boilers are fitted by the most professional and experienced installers. All of our engineers go through a number of checks to gauge competency and ensure they are Gas Safe Registered. We also closely monitor customer reviews about our engineers to make sure that our customers are always 100% satisfied with the work carried out in their property.

Are BOXT engineers Gas Safe Registered?

All of our BOXT installers are Gas Safe Registered.

Why is being Gas Safe Registered important to consumers?

By law all gas engineers must be on the Gas Safe Register. This ensures that engineers are up to date with the latest practices, laws and are regularly trained. The Gas Safe Register is vital to consumers as it ensures that gas work is carried out safely and properly to avoid future complications or damage to property. Gas Safe Registered engineers are regularly subject to spot inspections by the Gas Safe Register to ensure that standards are regularly maintained.