Boiler Payment Options FAQs

#FAQs

Below you can find answers to the most common questions by our customers about our payment options and process. Should your question not be answered here, please feel free to get in touch with us using the details found on our contact page.

What is Divido?

Divido is a service that powers our secure payments.

You can either choose to pay for your BOXT monthly in instalments or all at once.

If you pay monthly

You'll be taken to Divido's website. There you'll make an application for credit to cover the total cost of your new boiler. Then you pay back the amount month by month, including any interest.

This credit is provided by Shawbrook Bank.

Once you're accepted for credit, you'll be taken back to BOXT.co.uk to finish your order.

If you pay all at once

You'll be taken to Divido's website. There you can pay using a Visa Debit or Credit, MasterCard or American Express card.

Once you've paid, you'll be taken back to BOXT.co.uk to finish your order.

How does pay monthly work?

If you choose to pay for your BOXT in monthly instalments, you'll apply for credit through our payment partner Divido.

At checkout, just select Pay monthly.

You'll be taken to Divido's website. There you'll make an application for credit to cover the total cost of your new boiler. Then you pay back the amount month by month, including any interest.

This credit is provided by Shawbrook Bank.

Once you're accepted for credit, you'll be taken back to BOXT.co.uk to finish your order.

If I choose a monthly agreement, can I pay it back early?

Yes. Just contact the credit provider, Shawbrook Bank, who will offer you a settlement amount for early repayment.

If I choose a monthly agreement, do I have to pay a deposit?

No. But you can if you want to. You can put down up to 50% of the total price as a deposit, and pay off the rest over a 5 or 10 year term at an APR of 9.90%. You'll be able to adjust the amount of deposit you pay when you choose Pay monthly at checkout.

Can I split my payment over two cards?

No. At the moment, our payment system does not let you split a payment. However, if you choose Pay monthly at checkout, you can put a 50% deposit on a card and pay off the rest over a 5 or 10 year term, at an APR of 9.90%.