Honeywell Smart Thermostat FAQs


Included with every BOXT boiler is a state-of-the-art Honeywell Smart Thermostat that allows your home heating system to be controlled via smartphones or voice search devices like Amazon Echo.

Is my Honeywell Smart Thermostat covered by warranty?

Yes. If you're buying a Combi boiler from BOXT, your free Honeywell Smart Thermostat is covered by a 18 month warranty backed by the manufacturer, Honeywell.

What does my Honeywell Smart Thermostat do?

Your Honeywell Smart Thermostat allows you to program and control the temperature of your boiler and central heating via either a Android or iOS app anywhere in the world, at any time. The Honeywell Smart Thermostat can also work with Amazon Echo or Apple HomeKit.

How does my Honeywell Smart Thermostat work?

The Honeywell Smart Thermostat is set up by your BOXT boiler installer and you will be provided with clear instructions on how to use both the thermostat and the app. Users can adjust their settings either on the thermostat display or via the official Honeywell Smart Thermostat app on Android or iOS devices.

How do I install the Honeywell Smart Thermostat app?

The Honeywell Smart Thermostat app can be downloaded on Android or iOS devices such as smartphones or tablet devices. BOXT customers can download the Lyric app to control their Honeywell Smart Thermostat at the iOS store or on the Google Play store.

How can I set up a geofence on my Honeywell Smart Thermostat?

Geofencing allows you to desginate an area close to your home so that when your Honeywell Smart Thermostat identifies you in the area, it can undertake a preset routine e.g. turn your central heating up. Setting up a geofence is a straight forward process that can be undertaken by following the instructions provided or watching the official Honeywell video (

How do I program my Honeywell Smart Thermostat?

Your Honeywell Smart Thermostat comes with clear and easy to follow instructions about how to program as well as install your thermostat. The thermostat can be programed via the smartphone app easily or alternatively, it can be set manually (even when your Wi-Fi isn't working).

Will my Honeywell Smart Thermostat still work if my Wi-Fi disconnects / goes down?

Yes, the temperature can be adjusted directly at the thermostat. However, some features, including geofencing, are managed only through the Honeywell Home app and will not function while the connection is down. The thermostat will automatically reconnect to Wi-Fi once the network is restored.

How do I connect my Honeywell Smart Thermostat to Apple HomeKit?

For a HomeKit-enabled device to work you will need to ensure that you have an Apple device like an iPhone, iPad, iPod touch, or Apple TV to manage the connection and device. You'll need for remote access, you’ll need to have a base device, like an Apple TV, that is connected to the network and that is always on. You will also need a HomeKit-enabled device that incorporates a HomeKit chip.

How do I connect my Honeywell Smart Thermostat to my Amazon Echo?

To connect your Honeywell Lyric to your Amazon Echo you should open your Alexa app on your phone and tap the menu button and navigate to the Smart Home option on the list. Scroll down to the bottom until you see Get More Smart Home Skills and select the arrow. Search for "Honeywell" in the search box and then find the Honeywell option. Tap Enable Skill and log into your Honeywell account and select Accept.

How do I connect my Honeywell Smart Thermostat to Google Home?

To connect your Honeywell thermostat to your Google Hom device make sure that you're connected to the same Wi-Fi. Open the Google Home app and at the top-left corner of the Home screen tap the menu button. Tap Home control and go into the 'Devices' tab at the bottom right and click the "Add" button. Then tap on the Honeywell thermostat and follow the steps to pair the devices.